System Alert

The HRSA Office of Information Technology (OIT) will be performing a major Infrastructure upgrade on the Electronic Handbooks (EHBs) from Friday, January 13th 8:00 PM to Monday, January 16th, 8:00 PM EST.

The EHBs will be completely unavailable during this upgrade. Please ensure that you save your work and log off before the start of these activities to prevent any unintentional loss of data.

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News HRSA EHBs will feature Screen Sharing with Contact Center and BPHC Helpline starting November 17th!

Tuesday, November 14, 2017

The new Screen Sharing feature will allow you to share EHBs screen with HRSA Contact Center and BPHC Helpline staff while they are assisting with your EHBs related request.

While the agents are assisting the users over the phone, they will determine whether a Screen Sharing session will help in addressing the question more efficiently and effectively. Contact Center and BPHC Helpline staff will have the capability to initiate a screen sharing session and instruct the users to share their EHBs screen.

Please refer to the EHBs Knowledgebase- Opens in a new window. for details on accessing this feature.


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