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News HRSA Contact Center Extended Hours and Exciting EHBs Enhancements

Thursday, August 14, 2014

This notice is to inform you of several changes to the HRSA Electronic Handbooks(EHBs) and Contact Center operations which went into effect on Friday, August 1, 2014.   

  • HRSA Contact Center Hours:
    • To better support you, HRSA has extended the hours of the HRSA Contact Center. The HRSA Contact Center now operates Monday through Friday from 8:00 AM to 8:00 PM ET. Previous hours were 9:00 AM to 5:30 PM.

  • New Error Reporting Capability:
    • To expedite the reporting of system errors, a new feature has been added to the EHBs. When users encounter an “unexpected error” popup, an option for the user to report the error displays. The popup form captures all pertinent user and error information and provides a “comments” section. Once the form is submitted, a help ticket is created and automatically forwarded to the appropriate HRSA staff for evaluation and resolution.

  • User Feedback Capability:
    • The EHBs now provides a “User Feedback” form where you can enter comments, concerns, and suggestions. You can access this form by clicking the “Feedback Form” icon in the EHBs system toolbar.

 
 

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