H R S A Electronic Handbooks

Identity Verification Required for EHBs Access

To strengthen security and comply with a federal cybersecurity mandate, HRSA has implemented identity verification for EHBs users, including Applicants, Grantees, Consultants, Experts, and SAM.gov POCs who require access to the EHBs, through Login.gov or ID.me.

All applicant, grantee, consultant, expert, service provider, technical analyst, and SAM.gov POC EHBs users must complete a free, one-time identity verification through Login.gov or ID.me. This can be completed online or in person and is essential to maintain access to EHBs.

Why This Matters to You:

This change ensures compliance with federal identity standards (Identity Assurance Level 2) and enhances the protection of sensitive data accessed through the EHBs. Users will need to verify their identity only once, and having an ID Proofed account will become a prerequisite for continued access to EHBs functionalities.

How to complete the identity verification process:

• If you have a state-issued Driver’s License, State ID, or U.S. Passport book,  use your existing Login.gov account.

• HRSA encourages all users to complete the identity verification process through Login.gov when possible. However, if you do not have a state-issued Driver’s License, State ID, or U.S. Passport book but do have a U.S. Passport Card or Non-U.S. Passport or are unable to complete the identity verification process through Login.gov, create an ID.me account.

• Helpful tip! The identity verification process must be completed using the same email as your EHBs account.

• Follow the prompts using your applicable photo ID, a selfie, and your Social Security number to complete the identity verification process.

• After you complete verification, always sign-in with the same ID-proofed Login.gov or ID.me account. This is required for future EHBs access.

• For information about the new EHBs identity verification process including step-by-step instructions, a help video, and FAQs, refer to the EHBs Wiki Help page (https://help.hrsa.gov/x/boNACw):
  • EHBs Login Process Overview – https://help.hrsa.gov/x/boNACw
  • EHBs Login Process FAQs – https://help.hrsa.gov/x/RoJ0Cw
  • Logging into the EHBs video – https://help.hrsa.gov/x/SAISCw
  • EHBs Login Process - Login.gov and ID.me – https://help.hrsa.gov/x/8gESCw
  • Identity Verification FAQs – https://help.hrsa.gov/x/iwEgEw

• For assistance with a credential service provider, please visit the applicable help center:
  • Login.gov Help Center – https://login.gov/help/
  • ID.me Help Center – https://help.id.me/

• To check your identity verification status, navigate to your Account page in login.gov or ID.me. Your verification status will be listed.

Identity Verification Required for EHBs Access

Beginning August 28^th, 2025, the EHBs will start a grace period for identity verification. All external users, including Applicants and Grantees, should complete a verification through Login.gov or ID.me before it becomes mandatory on January 1^st, 2026.

Identity verification is a secure, one-time process that takes about 5-8 minutes. Users complete the process online or in-person through Login.gov or ID.me by providing a government-issued photo ID, a selfie, and SSN.

New Option: In addition to Login.gov, users can now access the EHBs using ID.me, which accepts U.S. passports for those without a state-issued photo ID or license.

Get Started

Complete the identity verification process using a state-issued Driver’s License or State ID through Login.gov: https://xms.hhs.gov/ABaaS/sp?ExtIDPEntityID=LoginGovLOA3

If you do not have a state-issued Driver’s License or State ID but do have a U.S. Passport, complete the identity verification process through ID.me: https://xms.hhs.gov/ABaaS/sp?ExtIDPEntityID=ID.ME.3

Need Help?

Visit the EHBs Wiki Pages for FAQs, job aids, and step-by-step guidance.

New HRSA Data Collection Platform for select OAT, CBD, RSID, and HSD Performance Reports

Performance Reports for the below programs are now located in the new HRSA Data Collection Platform. Once your Performance Report is created you will receive an email with a link for the new system, which you can access using your EHBs Login.gov credentials.
• Programs with Affected Performance Reports:
o Telehealth Network Grant Program (TNGP)
o Evidence-Based Telehealth Network Program (EB-TNP)
o Telehealth Resource Center Grant Program (TRC)
o Rural Health Care Coordination Program (RHCC)
o Radiation, Screening, Exposure and Education Program (RESEP)
o Rural Communities Opioid Response Program-Neonatal Abstinence Syndrome (RCORP-NAS 2)
o Rural Communities Opioid Response Program-Child and Adolescent Behavioral Health (RCORP-CABH)
o Rural Communities Opioid Response Program-Overdose Response (RCORP-OR)
o Rural Communities Opioid Response Program-Psychostimulant Support (RCORP-Psychostimulant Support) Performance Reports)
o Medicare Hospital Flexibility (FLEX)
TNGP & EB-TNP Performance Reports
• Reporting Period: September 1, 2023 – August 31, 2024
o Submission Open Date: September 2, 2024
o Report Due Date: October 11, 2024
TRC, RHCC, RESEP, RCORP-NAS 2, RCORP-CABH, RCORP-OR, RCORP-Psychostimulant Support & FLEX Performance Reports
• Reporting Period: September 1, 2023 – August 31, 2024
o Submission Open Date: September 1, 2024
o Report Due Date: September 30, 2024
FLEX Performance Reports
• Reporting Period: September 1, 2023 – August 31, 2024
o Submission Open Date: September 1, 2024
o Report Due Date: October 30, 2024
For information about the new HRSA Data Collection Platform, including step-by-step instructions and FAQs refer to the help materials in the HRSA Data Collection Platform.

New HRSA Data Collection Platform for select FORHP Performance Reports

Performance Reports for the below programs are now located in the new HRSA Data Collection Platform. Once your Performance Report is created you will receive an email with a link for the new system, which you can access using your EHBs Login.gov credentials.

Black Lung Clinics Program (BLCP) Performance Reports

• Reporting Period July 1, 2023 – June 30, 2024
Submission Open Date: August 1, 2024
Report Due Date: August 31, 2024

Delta States Rural Development Network (DSDN) Performance Reports

• Reporting Period: August 1, 2023 – July 31, 2024
Submission Open Date: August 1, 2024
Report Due Date: August 31, 2024

Small Health Care Provider (SHCP) Performance Reports

• Reporting Period: August 1, 2023 – July 31, 2024
Submission Open Date: August 1, 2024
Report Due Date: August 31, 2024

For information about the new HRSA Data Collection Platform, including step-by-step instructions and FAQs refer to the help materials in the HRSA Data Collection Platform.

New HRSA Data Collection Platform for select FORHP Performance Reports

Performance Reports for the below programs are now located in the new HRSA Data Collection Platform. Once your Performance Report is created you will receive an email with a link for the new system, which you can access using your EHBs Login.gov credentials.

Network Development Planning (NDP) Performance Reports

• Reporting Period 1: July 1, 2023 – June 30, 2024
Submission Open Date: July 1, 2024
Report Due Date: July 31, 2024

• Reporting Period 2: September 30, 2023 – September 29, 2024
Submission Open Date: October 1, 2024
Report Due Date: October 31, 2024

Network Development Planning (NDP) Performance Reports

• Reporting Period 1: July 1, 2023 – June 30, 2024
Submission Open Date: July 1, 2024
Report Due Date: July 31, 2024

For information about the new HRSA Data Collection Platform, including step-by-step instructions and FAQs refer to the help materials in the HRSA Data Collection Platform.

Grantee/Applicant Annual Review Process is live!

Starting April 26th, an Annual Account Review will be initiated for all users on the anniversary date of the user’s registration to the organization. This request will be sent to the users with the Primary Authorizing Official (AO) privilege in the EHBs (users with the ‘Manage Users’ and ‘Manage Organization Profile’ privileges) which must be reviewed. However, if an organization does not have a user with this privilege in the EHBs, the approval/rejection request will be sent to the organization’s Electronic Business Point of Contact listed in SAM.gov.

For additional information about the Annual Review process, refer to the User Registration and Annual Review help pages through the following link:https://help.hrsa.gov/x/K4C7DQ to learn more about the process.

New HRSA Data Collection Platform for select FORHP Performance (PIMS) Reports

Performance (PIMS) Reports for the below programs are now located in the new HRSA Data Collection Platform via Salesforce. Once your Performance (PIMS) Report is created you will receive an email with a link for the new system, which you can access using your EHBs Login.gov credentials. If you need assistance logging into the system, please contact the Login.gov Customer Support Team:  https://login.gov/contact/

RCORP Implementation Performance (PIMS) Reports

• Reporting Period: September 1, 2023 – February 28, 2024
  • Submission Open Date: March 1, 2024
  • Report Due Date: March 31, 2024

For information about the new HRSA Data Collection Platform, including step-by-step instructions and FAQs refer to the help materials in the HRSA Data Collection Platform.

New EHBs Login Process

Beginning May 26, 2023, to access the EHBs Applicants, Grantees, Service Providers, Consultants, and Technical Analysts must use Login.gov and two-factor authentication.

For information about the new EHBs login process and Login.gov, including step-by-step instructions, a video, and FAQs refer to the 

EHBs Wiki Help page (https://help.hrsa.gov/x/boNACw).

You can also find a recording of the EHBs Login Process webinar at the following link: https://youtu.be/keLzUpeY-A0 .

What’s New Go Live Grantee Message

What’s New Message :

 New Prior Approval (PA) and Other Submissions (EDM) Budget Forms 

The EHBs has been updated to include structured budget forms for Prior Approvals (PA) and Other Submissions (EDM). As of January 28^th, 2022, as you complete Prior Approvals and EDM submissions, you will enter all budget information through the new forms in the EHBs before submitting for HRSA review and approval.  This change applies to all Prior Approval Types and Other Submissions (EDM).

For additional details and step-by-step instructions on the changes in the EHBs, please refer to the EHBs Help pages for Prior Approvals and Other Submissions (EDM).

What’s New Go Live Grantee Message

What’s New Message :

Transition to Unique Entity Identifier (UEI) – October 2021 updates

HRSA’s Electronic Handbooks (EHBs) has been further updated to continue to support the transition to the new Unique Entity Identifier (UEI). For more information on this transition, refer to the GSA Web site.

As of October 28th, the second round of updates have gone live in the EHBs. The EHBs Applications, Grants.gov Applications, and Smart Assist have been updated to show the UEI field.

For additional details and examples of the EHBs changes, please refer to the EHBs Help page.

What’s New Zoom Screensharing Service

As of June 25th, the EHBs Adobe Connect Screen Sharing feature has been updated to a more user friendly and modern Zoom screensharing service. This will allow for HRSA staff, including Project Officers, Grants Management Specialists, and the HRSA Customer Support Team, to address your questions more efficiently and effectively.

No major changes will be made to the Screen Sharing feature; HRSA staff can still initiate a screen sharing session and instruct the users to share their EHBs screen.

What’s New Go Live Grantee Message

What’s New Message :

HRSA’s Electronic Handbooks (EHBs) has been updated to support the transition to the new Unique Entity Identifier (UEI).

The federal government is replacing DUNS with UEI, a non-proprietary identifier. For more information on this transition, refer to the GSA Web site.

HRSA EHBs is being incrementally updated to change DUNS fields to UEI fields and to update the associated processes, such as the search options on the organization registration pages.

As of June 10, the initial updates have gone live in EHBs. The Organization Registration pages, the Grantee My Portfolio pages, and the Application Tracker have been updated to show the UEI field.

For additional details and examples of EHBs changes, refer to the EHBs Help page.

For additional background and details on the transition to the UEI, please refer to the GSA website https://gsa.gov/entityid.

HRSA will not accept FFR submissions through the HRSA Electronic Handbooks, the EHBs

Starting September 25, 2020, the EHBs will not accept FFR submissions. From October 1, 2020, the FFR report will be available in PMS to prepare, certify and submit to HRSA for review. Visit the PMS Website for instructions on how to request access to or update permissions to the FFR module. For general questions about this transition, PMS system access, or technical issues related to the FFR, please contact PMSFFRSupport@psc.hhs.gov. Please visit the Manage Your Grant: Training page on the HRSA website for resources related to this transition.

Meet Sarah—your new option for automated EHBs Account Management and EHBs site knowledge

Sarah is a new automated intelligent Chatbot tool for managing your EHBs account that can help you with resetting your password, unlocking your account, terminating a logged in session and providing EHBs users with informational resources.

What to expect?

Coming soon, Sarah will be deployed on the external EHBs login page and will provide users an interactive experience to perform self-service account actions. The intelligent Chatbot will also provide the users with resources, including videos and documents, and answers to some of the most common EHBs questions, all without needing to call the contact center.

The conversational experience will be available 24/7, providing users with an alternative source of assistance to enhance the efficiency and user experience for EHBs users.

How to use?

To interact with Sarah, simply access the external EHBs login page and select the Chatbot icon on the bottom right of your screen. From there you can begin your conversation, requesting which topics you need help with.

Prior to performing account related actions, Sarah will be able to validate your identity based on your EHBs profile security question. Additionally, the Chatbot will be able to help users create tickets that will then be reviewed and followed up on by the Contact Center.

Optimized Home Page and a New Help Video!

Thanks to your feedback, starting March 16th, you will see a modernized Home Page with new quick links in the Tracking Widget, a streamlined Help Widget, and an overall improved layout. You will also see two new Smart Assist options to guide you on how to remove a user from your organization and remove user permissions for a grant.

For more information, visit the recently updated EHBs Home Page and Navigation Help Page- Opens in a new window. and make sure to also view the new EHBs Home Page and Navigation Help Video!- Opens in a new window.